Support / Warranty

AtSecurview Victory, we are committed to providing quality products. To protect you against defects due to manufacturing faults,Securview Victory provides the following manufacturer warranty.

This warranty is provided by Cornick Pty Ltd, the Australia designer and manufacturer ofSecurview Victory products. It is provided in addition to other rights and remedies of the purchaser under relevant consumer law in relation to the goods to which the warranty relates.

Within Australia, Cornick’s goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Proof of Purchase

This warranty is valid for the original purchase and is not transferable to a subsequent customer if the product is sold by the original customer during the warranty period. Purchase receipt or tax invoice must be kept as best proof of purchase. The proof of purchase will establish the commencement date of this warranty.

Warranty Claims

For all eligible warranty claims:

  1. If a fault covered by warranty occurs, the customer must first return the product toSecurview Victory Head Office using the contact details below.
  2. Any warranty claims must be accompanied by:
    • Proof of purchase, as explained above; and
    • Details of the alleged defect.
  3. IfSecurview Victory finds no defect in the product upon inspection and testing, the customer must paySecurview Victory's typical costs of service work and testing.
  4. Transportation costs required to make the warranty claim:
    • Transport toSecurview Victory Head Office will be covered by the customer.
    • Upon successful finalisation of the warranty claim,Securview Victory will bear the cost of return transport.

Exclusions

This warranty does not cover:

  • Normal wear and tear to the products or parts.
  • Products that have been repaired, altered or modified before return toSecurview Victory.
  • Any product that has been used other than for the purpose for which it was designed.
  • Any product that has not been installed, operated or maintained in accordance withSecurview Victory instructions, recommendations and specifications.
  • defects that have arisen due to the customer's failure to properly use and maintain the product in accordance withSecurview Victory instructions, recommendations and specifications.
  • Product defects that have arisen due to abnormal conditions or use, including environment, temperature, water, fire, humidity, pressure, stress, abuse, misuse, neglect or accident.

Warranty Against Defects

All products as listed below are warranted for the designated period against defects in workmanship and parts, valid from the date of purchase. Defects that occur within this warranty period under normal use and care, will be repaired or replaced at our sole discretion.

To Make a Claim

Please use the I need technical support or assistance form on the contact page of this website.

1 Year Warranty

Model Name
VSBKTA110 Ceiling/Wall Mount Adapter for PTZ Cameras
VSBKTA114 Ceiling/Wall Mount Adapter for PTZ Cameras
VSBKTA120 Adapter/Junction Box for PTZ Dome Cameras
VSBKTA139 Adapter/Junction Box for Surveillance Cameras
VSBKTA139-B Adapter/Junction Box for Surveillance Cameras (Black)
VSBKTA140 Adapter/Junction Box for PTZ Dome Cameras
VSBKTA141 Outdoors Power Box
VSBKTA142 Adapter/Junction Box for Bullet & PTZ Cameras
VSCVIARB Alarm Module
VSGLI BNC Video Ground Loop Isolator
VSSELECT101 UTC Video Output Controller

2 Year Warranty

Model Name
VSBKTA101 Adapter for Ceiling & Wall Mount Brackets
VSBKTA102 Adapter for Ceiling & Wall Mount Brackets
VSBKTA105 Adapter for Ceiling Mount Brackets
VSBKTA106 Adapter for Ceiling & Wall Mount Brackets
VSBKTA122 Adapter/Junction Box for Surveillance Cameras
VSBKTA123 Adapter/Junction Box for Surveillance Cameras
VSBKTA135 Adapter/Junction Box for Surveillance Cameras
VSBKTA136 Adapter/Junction Box for Surveillance Cameras
VSBKTA137 Adapter/Junction Box for Surveillance Cameras
VSBKTA138 Adapter/Junction Box for Surveillance Cameras
VSBKTB200C Recessed Ceiling Mount Bracket
VSBKTB201C Recessed Ceiling Mount Bracket

3 Year Warranty

Model Name
VSBALHDP Passive HDCVI/Analogue Balun Pair

4 Year Warranty

Model Name
CVR16PRO3 Professional Series 16 Channel 8.0MP HDCVI Digital Video Recorder
CVR16ULT Ultimate Series 16 Channel 4.0MP HDCVI Digital Video Recorder
CVR32PRO3 Professional Series 32 Channel 1080p HDCVI Digital Video Recorder
CVR4PRO2 Professional Series 4 Channel 4.0MP HDCVI Digital Video Recorder
CVR8PRO3 Professional Series 8 Channel 8.0MP HDCVI Digital Video Recorder
CVR8PROU Professional Series 8 Channel 8.0MP HDCVI Digital Video Recorder
CVRKIT-P1688F Professional 16 Channel 8.0MP HDCVI Surveillance Kit (16 x Fixed Cameras, 8TB HDD)
CVRKIT-P482F Professional 8 Channel 8.0MP HDCVI Surveillance Kit (4 x Fixed Cameras, 2TB HDD)
CVRKIT-P884F Professional 16 Channel 8.0MP HDCVI Surveillance Kit (8 x Fixed Cameras, 4TB HDD)
MCVR-GPS4GW Securview 4 Channel Mobile HDCVI Recorder with GPS, 4G and WiFi Modules
MCVR-GPS8 Securview 8 Channel Mobile HDCVI DVR with GPS
MCVR-GPS8GW Securview 8 Channel Mobile HDCVI DVR with GPS, 4G & WiFi
VSBKTA112 220mm Extender for Ceiling Mount Bracket
VSBKTA113 420mm Extender for Ceiling Mount Bracket
VSBKTA117 780mm Extender for Ceiling Mount Bracket
VSBKTA121 Adapter/Junction Box for Surveillance Cameras
VSBKTA121-2 Adapter/Junction Box for Surveillance Cameras
VSBKTA130E Adapter/Junction Box for Surveillance Cameras
VSBKTA132 Adapter/Junction Box for Surveillance Cameras
VSBKTA134 Adapter/Junction Box for Surveillance Cameras
VSBKTA150 Triple Clamp Pole Mount Camera Bracket
VSBKTA151 Corner Wall Mount Camera Bracket
VSBKTA152E Dual Clamp Pole Mount Camera Bracket
VSBKTA200W Rain Cover Dome Camera Bracket
VSBKTA201W Auto Guard Mobile Dome Camera Bracket
VSBKTB203W Right Angle Wall Mount Camera Bracket
VSBKTB204W Right Angle Wall Mount Camera Bracket
VSBKTB204W-B Right Angle Wall Mount Camera Bracket (Black)
VSBKTB210W Rain Cover Wall Bracket
VSBKTB220C 760mm Ceiling Mount Dome Bracket
VSBKTB300C Ceiling Mount Camera Bracket
VSBKTB300S PTZ Right Angle Wall Mount Camera Bracket
VSBKTB302S Right Angle Wall Mount Camera Bracket
VSBKTB303S Parapet Mount PTZ Camera Bracket
VSBKTB303W PTZ Right Angle Wall Mount Camera Bracket
VSBKTB305W Right Angle Wall Mount Dome Bracket
VSBKTB730W Right Angle Wall Mount Positioning Camera Bracket
VSCVI-2DFCG Professional Series 2.0MP 24/7 Colour Fixed HDCVI Turret
VSCVI-5BIR2.8E Professional Series 5.0MP Fixed HDCVI Mini Bullet
VSCVI-5BIRMG Professional Series 5.0MP WDR Motorised HDCVI Bullet
VSCVI-5DIR2.8D Professional Series 5.0MP 2.8mm Fixed HDCVI Vandal Dome
VSCVI-5DIR2.8G Professional Series 5.0MP 2.8mm Fixed HDCVI Mini Turret
VSCVI-5DIRMD Professional Series 5.0MP WDR Motorised HDCVI Dome
VSCVI-5DIRMG Professional Series 5.0MP Motorised HDCVI Turret
VSCVI-8BIRG Professional Series 8.0MP Fixed HDCVI Mini Bullet
VSCVI-8BIRMG Professional Series 8.0MP WDR Motorised HDCVI Bullet
VSCVI-8BIRP Professional Series 8.0MP WDR Fixed HDVCI Bullet (+Dual Motion Detection)
VSCVI-8DIRG Professional Series 8.0MP Fixed HDCVI Mini Dome
VSCVI-8DIRMG Professional Series: 8.0MP Motorised HDCVI Turret
VSCVI2MPBT2.8 Mobile Series 1080p Fixed HDCVI Flush Mount Bumper Camera
VSCVI2MPCIRAT Mobile Series 1080p Fixed HDCVI Bumper Camera
VSCVI2MPDIRAT Mobile Series 1080p Fixed HDCVI Mini Dome
VSCVI2MPFBIRM100M Ultimate Series 1080p WDR Motorised HDCVI Bullet
VSCVI2MPFBIRMV4 Professional Series 1080p WDR Motorised HDCVI Bullet
VSCVI2MPFBIRV2-6 1080p HDCVI Mini Bullet, 20m IR, Fixed 6mm Lens
VSCVI2MPFBIRV4 Professional Series 1080p Fixed HDCVI Mini Bullet
VSCVI2MPPH3.6 Pinhole Series 2.0MP Fixed HDCVI Pinhole Camera
VSCVI2MPPIRC Pinhole Series 2.0MP Fixed HDCVI Pinhole Camera with PIR Sensor
VSCVI2MPPTZIRB Professional Series 1080p 20x Zoom HDCVI PTZ
VSCVI2MPPTZIRBV2 Professional Series 1080p 25x Zoom HDCVI PTZ
VSCVI2MPPTZIRV3 Ultimate Series 1080p 25x Zoom HDCVI PTZ
VSCVI2MPVDIRFTV2 Mobile Series 1080p Fixed HDCVI Wedge Dome
VSCVI2MPVDIRFTV3 Mobile Series 1080p Fixed HDCVI Wedge Dome
VSCVI2MPVDIRM30M Ultimate Series 1080p Motorised HDCVI Dome
VSCVI2MPVDIRM50M Ultimate Series 1080p WDR Motorised HDCVI Dome
VSCVI2MPVDIRMV4 Professional Series 1080p WDR Motorised HDCVI Dome
VSCVI2MPVDIRV3 Professional Series 1080p Ultra Low Light Fixed HDCVI Mini Dome
VSCVI2MPWTT Mobile Series 1080p Fixed HDCVI Twin Dash Camera
VSCVI4MPDIR Professional Series 4.0MP Fixed HDCVI Mini Dome
VSCVI4MPDIR2.8 Professional Series 4.0MP Fixed HDCVI Mini Dome (2.8mm)
VSCVI4MPFBIR Professional Series 4.0MP Fixed HDCVI Mini Bullet
VSCVI4MPFE Fisheye Series 4.0MP 360° HDCVI Fisheye Dome
VSCVI4MPPTZIR Ultimate Series 4.0MP 30x Zoom HDCVI PTZ
VSCVI4MPPTZIRB Professional Series 4.0MP 30x Zoom HDCVI PTZ
VSCVI4MPVDIRME Professional Series 4.0MP WDR Motorised HDCVI Dome
VSCVI8MPFBIRM Ultimate Series 8.0MP WDR Motorised HDCVI Bullet
VSCVI8MPVDIRM Ultimate Series 8.0MP WDR Motorised HDCVI Dome
VSCVIDECODER HDCVI to HDCVI / HDMI / VGA / Composite Video Converter
VSCVIPTZ-2IRU Ultimate Series 1080p 25x Zoom HDCVI PTZ
VSCVIPTZ-4IRU Ultimate Series 4.0MP 30x Zoom HDCVI PTZ
VSEOC-ARX Ethernet over Coax Receiver
VSEOC-ATX Ethernet over Coax Transmitter
VSEOCPAIRV2 Ethernet over Coax Converter Pair